FAQ - COMMON PROBLEM SOLVING

Q1: Where do your most customers come from?

A: They are mainlyfrom Europe and North America. Also, some customers from the Oceania, South America, and etc.

Q2: What is your MOQ? Would you accept small orders?

A: One of our advantage is that we have not MOQ requirement.Small orders are welcomed too!We have special team could handle order orders very well,they are professional and skillful.Usually it takes 3···

Q3: As a middle/big-size factory,there must be higher administrative cost,how would you offer a very competitive price to your clients and guarantee the good quality as well?

A: As an experienced company we have stable/mature supply chain,in order to get a special term we do business with all supplier in cash. So our material price and delivery time is better then others.

Q4: How do you control the quality?

A: There are 14 QC staffs and 2 QC manager in our factory,they are responsible for 6 production lines.To guarantee good quality for clients,our QC staffs take care of them from material - production -···

Q5: What do I do if I have a complaint or wish to make a warranty claim?

A: Please contact with your VIP sales who serve you,kindly explain your problem with pictures. We would find the best solution for you!

Q6: What is your difference/advantage over others?

A:1.Prompt service - 7*24 h stand by & 5-7 day faster sample time2.Constant after sale service - quality warranty for 2 years3.VIP service - designing assistance & souring assistance

Q7: Could you produce bags based on REACH/Ca standard? How do you ensure?

A: We are quite familiar with REACH and Ca. Standard,all customized materials could pass it.We could do test for you if you have worries,testing charge would be on your side.In case,which never happen···